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Terms of Service

Last updated: September 26, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") are an agreement between you and Extrencity, Inc ("we", "us", or "our"), the operator of the ReviewBox platform at reviewbox.com (the "Service"). By accessing or using the Service, you agree to be bound by these Terms. You must be at least 18 years old to use the Service, and if you register on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

If you do not agree to these Terms, do not use the Service.

2. The Service

ReviewBox is a software platform for organizing and reviewing medical records and drafting report content. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for your internal business purposes.

THE SERVICE DOES NOT PROVIDE MEDICAL OR LEGAL ADVICE. The Service is a productivity tool for licensed professionals; the professional using it retains sole responsibility for all reports, opinions, and output produced with its assistance.

3. Accounts

You agree to provide accurate and complete registration information and to keep it up to date. You are responsible for keeping your login credentials confidential. Each seat on your subscription is for one individual; sharing credentials between people is not permitted.

If you become aware of any unauthorized use of your account, notify us promptly via our Contact Us page.

4. Customer Data and PHI

As between you and us, you own the data you upload to the Service, including medical records and case materials ("Customer Data"). You represent and warrant that you have all rights, consents, and authorizations required to upload and process the records you submit.

Handling of Protected Health Information (PHI) is governed by the Business Associate Agreement between us and your organization. We use Customer Data only to provide the Service and as permitted by that agreement.

5. Acceptable Use

You agree not to:

  • Reverse engineer, decompile, or attempt to extract the source code of the Service
  • Access the Service through automated scraping, crawling, or bulk-download tools
  • Resell the Service or use it on a service-bureau basis for third parties
  • Upload content that is unlawful or that you have no right to process
  • Circumvent security measures or access controls
  • Interfere with or disrupt the operation of the Service

6. Fees, Billing, and Auto-Renewal

Paid subscriptions are billed in advance through our payment processor at the rates shown at purchase. SUBSCRIPTIONS RENEW AUTOMATICALLY at the end of each billing period, and your payment method will be charged for the next period, until you cancel.

You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period. We will give you at least 30 days' notice before any price change takes effect on your subscription. Except where required by law, fees are non-refundable.

7. Intellectual Property

Extrencity, Inc owns the Service, including all software, models, designs, and the ReviewBox trademarks. Except for the license expressly granted in these Terms, no rights in the Service are transferred to you.

If you provide feedback or suggestions about the Service, you grant us a perpetual, irrevocable, royalty-free license to use that feedback without obligation to you.

8. AI-Assisted Output

The Service uses artificial intelligence to generate draft content, summaries, and analyses. AI output may contain errors, omissions, or inaccuracies and MUST be reviewed, verified, and approved by a qualified professional before any use. The professional signing a report is solely responsible for its contents.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING ANY WARRANTY OF ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF EXTRENCITY, INC ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE FEES YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM. IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Indemnification

You will defend, indemnify, and hold harmless Extrencity, Inc and its officers, directors, and employees from and against any claims, damages, and expenses (including reasonable attorneys' fees) arising from your content, your misuse of the Service, or your violation of these Terms.

12. Termination

Either party may terminate the agreement at any time. We may suspend or terminate your access to the Service for material breach of these Terms or where continued access poses a security risk.

Upon termination, you will have 30 days to export your data from the Service. After that period, we may delete your data in accordance with our data retention policy.

13. Dispute Resolution and General

Before filing any claim, you agree to first notify us via our Contact Us page and attempt in good faith to resolve the dispute informally for 30 days. Any dispute not resolved informally will be settled by binding individual arbitration administered by JAMS in Los Angeles County, California. YOU AND EXTRENCITY, INC EACH WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE PROCEEDING.

These Terms are governed by the laws of the State of California, without regard to its conflict of laws rules. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. These Terms, together with the Business Associate Agreement (if executed) and any order forms, are the entire agreement between you and us regarding the Service.

We may update these Terms from time to time. We will post the updated Terms on this page, update the "Last updated" date, and provide notice of material changes. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

Contact

If you have questions about these Terms, please reach out to us:

Contact Us